Shipping Policy

Last updated: July 2025

Thank you for shopping with Claire & Ruby. This Shipping Policy outlines the terms and conditions related to the processing, shipping, and delivery of your order.

We aim to be fully transparent so you can shop with confidence.

 

 

1. Processing Time

Orders are processed on business days only, which are Monday to Friday, excluding public holidays.

  • Order processing time: 1–3 business days

  • Orders placed after 5:00 PM Melbourne time will be processed the next business day.

  • Orders placed on weekends or public holidays will be processed on the next business day.

 

 

2. Shipping Time

After your order has been processed, it will be handed over to the shipping carrier for delivery.

Estimated shipping times:

Destination

Estimated Shipping Time

Australia

7 business days

 

 

 

 

 

 

Please note: Shipping times are estimates and may vary based on the carrier, customs, or unforeseen delays.

 

 

3. Total Delivery Time

Total delivery time = Processing Time + Shipping Time

Example: If processing takes 2 business days and shipping takes 5 business days, you can expect to receive your order in approximately 7 business days.

 

 

4. Shipping Days

Orders are shipped on Monday to Friday.

We do not ship on Sundays or public holidays.

 

 

5. Order Cut-Off Time

To ensure same-day processing, orders must be placed before 5:00 PM Melbourne on a business day. Orders placed after this time will be processed the following business day.

 

 

6. Shipping Rates

We offer the following shipping options:

  • Free Shipping: Available on all orders.

Shipping rates are calculated at checkout based on your location and order value.

 

 

7. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your order via tracking page.

 

 

8. Customs, Duties & Taxes

Orders shipped outside of Unites States may be subject to import taxes, customs duties, and fees. These charges are the responsibility of the recipient.

We are not responsible for delays due to customs.

 

 

9. Delays & Exceptions

While we do our best to deliver on time, delays can occur due to:

  • Weather conditions

  • Carrier delays

  • Customs inspections

  • Incorrect or incomplete addresses

Please ensure your shipping details are correct at checkout.

 

 

10. Questions?

For any shipping-related inquiries, feel free to contact us at:

Email: info@clairerubyjewellery.com

Phone: +1 2533 995394

Business hours: 9 AM – 5 PM Melbourne Timezone